At Early Data, we value our customers and strive to provide accurate, high-quality digital products. As such, we have established the following refund policy for our PDF reports and data reports.
Eligibility for Refund
Customers may be eligible for a refund if:
- They have not downloaded the digital product.
- The downloaded product is significantly different from what was described on the item page.
To request a refund, please contact our customer support via email at info@earlydata.com or by phone at +86 021-60761742. Refund requests must be submitted within 3 days of the original purchase date.
Non-refundable Items
Please note that due to the nature of digital products, we cannot offer refunds for products that have been downloaded, unless they are significantly different from what was described on the item page.
Refund Process
If your refund request is approved, we will process the refund using the original payment method. Please allow 1-2 months for the refund to be credited back to your account. This time frame may vary depending on your payment provider and their specific policies.
We appreciate your understanding and adherence to our refund policy. If you have any questions or concerns, please do not hesitate to contact our customer support team at info@earlydata.com or by phone at +86 021-60761742.